Billing & Insurance

Understand your WinnMed billing statements.

Patient Billing Support

Dedicated billing representatives are available to help you understand your WinnMed bill.

For help understanding your bill, call (844) 617-6990. The office is open Monday-Friday, from 8 am – 5 pm, but if you receive voicemail, please leave your name, number, and a brief message and we will return your call as soon as possible in order to meet your expectations.

For help paying your medical bills, visit our financial assistance page to learn how WinnMed may be able to help.

Multiple Statements

In some cases, you will receive multiple statements for a single visit at WinnMed. While we are one fully integrated health care organization, WinnMed has separate billing requirements for some services. Some insurance providers also require us to submit claims for facility and physicians services to different locations, which can also result in more than one billing statement for the same visit.

For example, you may receive:

  • One bill from the hospital for your room, meals, nursing care, laboratory services, radiology services and/or physician care (if care is provided by a Mayo Clinic Health System or WinnMed provider)
  • One bill for anesthesia services
  • One bill for physician care, if the physician is from another agency (like Gundersen Health System)

When you receive a billing statement for services from WinnMed, please note that the statement may not reflect the entire balance due from all accounts with WinnMed. Any payment made will be posted to the oldest date of service.

We apologize for any inconvenience. For help understanding your bills from WinnMed, contact a Patient Financial Services Representative by calling 844-617-6990.

Urgent Care Billing

WinnMed Urgent Care is an outpatient department of our facility, not a stand-alone facility. Charges may apply to your deductible.

Insurance and Medicare

WinnMed will submit claims to insurance or Medicare on your behalf. If you did not provide insurance information at your visit or your insurance has changed, please contact us immediately to ensure proper billing.

You will be responsible for all expenses that insurance or Medicare does not cover. Any disputes about your bill should be resolved directly between you and your insurance provider as well.

Preferred Providers/Insurance

We are a preferred provider for many insurance plans, such as Medicare, Wellmark Blue Cross/Blue Shield, Humana, United Healthcare, and Midlands Choice. Some of the most common insurance carriers are listed below. Please contact your insurance provider before receiving services at WinnMed to verify that your care will be covered.

  • AmeriGroup
  • Blue Cross/Blue Shield of Iowa
  • Blue Cross/Blue Shield of Minnesota
  • Aetna
  • Health Net Federal Services/Tricare
  • Health Partners
  • Health Tradition Health Plan
  • Humana
  • Interplan Health Group/Health Smart
  • Iowa Medicaid Enterprise
  • Iowa Total Care
  • Medicare
  • Midland’s Choice
  • Minnesota Medicaid
  • Preferred One
  • Railroad Medicare
  • Sisco
  • U Care
  • WEA Trust

Healthcare Marketplace

What is the Health Insurance Exchange/Marketplace?

A provision of the Affordable Care Act calls for the government to create public exchanges, an online Marketplace to help consumers determine if they are eligible for Medicaid, low-cost coverage and/or financial assistance to cover the costs of their health insurance; compare and contrast health insurance plan options; and enroll in the plan that best meets his/her needs. The public exchanges/Marketplaces will provide online information about various health insurance coverage options to meet the needs of individuals who are uninsured, Medicaid eligible and small employers.  Beginning January 1, 2014, every state will have a public exchange, also known as a Marketplace, in operation. 

Medicaid Transition to IA Health Link

IA Health Link, Iowa’s health coverage program for Medicaid-eligible residents, has shifted to a managed care plan with three managed care organizations (MCOs) now providing insurance coverage.

To continue to serve Iowa Medicaid members, WinnMed has signed contracts with all three MCOs:

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