If we fail to meet your expectations, we invite you to share your concerns regarding treatment, patient safety and quality of care. You may voice your concerns to:
We encourage you to resolve complaints immediately at the time of service. If you feel that any of your concerns/complaints have not been resolved to your satisfaction, you may initiate a formal complaint (grievance) by notifying WinnMed:
Attn: Quality Management Patient Experience
901 Montgomery St.
Decorah, IA 52101
You will be contacted by a Patient Experience representative to acknowledge receipt of your complaint. The formal complaint (grievance) will be reviewed internally, and a written response will be sent to you within a reasonable time frame. The letter will have the name of the contact person for any further correspondence and communication, and that individual will provide a response with the resolution upon completion of the review.
You can also request a list of resource agencies from a Patient Experience representative. Should you choose not to use our complaint process, or if you are unable to resolve a concern(s) to your satisfaction, you also have the right to contact:
Iowa Department of Inspections and Appeals
Lucas State Office Building
321 East 12th St.
Des Moines, IA 50319
Phone: (515) 281-4115
Fax: (515) 242-5022
10820 Guilford Road, Suite 202
Annapolis Junction, MD 20701-1105
WinnMed is accredited by the Joint Commission on Accreditation of Health care Organizations. Joint Commission accreditation is recognized nationwide as a symbol of quality that reflects an organization’s commitment to meeting certain performance standards. To earn and maintain The Joint Commission’s Gold Seal of Approval, an organization must undergo an on-site survey by a Joint Commission survey team at least every three years. The Joint Commission encourages you to first bring your complaint to the attention of WinnMed’s leaders. If this does not lead to resolution, bring your complaint to the Joint Commission for review.
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
To directly report to the Joint Commission, go to: https://www.jointcommission.org/report_a_complaint.aspx.